Terms & Conditions



1. Introduction

The provision of services, including Top Up and Cheap Calls services (together the “Services”), to you through the website www.ezetop.com (“Website”) is subject to your acceptance of these terms and conditions (“Agreement”). By using the Website and by clicking “Log In” at registration, you expressly agree to be bound by the terms and conditions applicable to the Services provided by ezetop (“ezetop”, “we” or “us”), and the terms of ezetop Privacy and Cookies Statement.

Please read this Agreement carefully before accessing the Services on the Website. You should print a copy of this Agreement for future reference.

If you object to any of these mentioned terms and conditions or any subsequent modifications to them, or become dissatisfied with your membership of the Website in any way, you may: a) discontinue your use of the Website; and b) terminate this Agreement and your virtual account (“Account”) by notifying us in writing by email or otherwise. No other remedy, legal or otherwise, is available to you save for a) and b) mentioned above.

Specific words contained in this Agreement have the meanings set out under the Definitions section provided at the end of this webpage.

2. Information About Us

The Website is operated by, and the Services are provided by, ezetop. ezetop is registered in Ireland with registered number 422514 and ezetop has its registered office at Brooklawn House, Shelbourne Road, Dublin 4, Ireland. Our VAT number is: 9576713i.

ezetop Online Services LLC is a wholly owned subsidiary of ezetop. All correspondence in relation to any ezetop company should be sent to Brooklawn House, Shelbourne Road, Dublin 4, Ireland.

3. Registration

To use the Services, you must first register an Account on the Website. You can do this by filling out the appropriate information on the registration screen on the Website. You may register as a member of the Website only once. Upon registration you will be given an Account.

You agree that the information supplied on registration will be truthful, accurate and complete. It is your responsibility to inform us of any changes to that information. All personal information, including financial information (“Data”) you provide to us as a member will be treated in accordance with the Privacy and Cookies Statement

If you are under 18 years of age, you must obtain a parent/guardian's consent prior to using the Website. If you are an employee of a company or other entity or are acting on behalf of a company, you must be authorised to accept the terms and conditions of use on behalf of that employer, company or entity.

4. Email Address and Password

When registering on the Website you will supply your email address and choose a password. For the purposes of this Agreement username means the email address you use while registering as a member on the Website. You are entirely responsible for all activities which occur under your email address and/or password, including unauthorised use of your debit or credit card. You must not disclose your password, whether directly or indirectly to any third party. It is your responsibility to safeguard your password. You must notify us immediately using the contact details at Section 16 below if you become aware of any unauthorised use of your email address and/or password.

If you forget or lose your password, you should request a new password by visiting the 'Forgot Password' section of the Website. Each email address and password must be used by a single user and are not transferable.

5. Your data

Data collected by us as part of this service will be treated in accordance with the Privacy and Cookies Statement which forms part of this Agreement. By registering on the Website and accepting the Privacy and Cookies Statement, you expressly agree to the processing, use, storage and disclosure of your Data by ezetop as set out in the Privacy and Cookies Statement. We recommend that you read the Privacy and Cookies Statement carefully.

Please note that the sending of Data via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivereds technology.

We shall be entitled, but not obliged, to record all communications from, or instructions given by you to us, or messages sent by us to you through the Website.



6. Sending Top Up and Cost

To send Top Up, you agree to comply with and undertake the provisions set out in this Section 6.

The Top Up service shall only be provided to you by ezetop in respect of the mobile phone operators available on the Website which are subject to change and availability.

You will be required to input the mobile phone number to which any Top Up is to be credited into the appropriate space on the Website. It is your responsibility to ensure that you have correctly inputted the mobile phone number. You will then be required to select the amount of Top Up that you wish to credit that mobile phone number with.The cost of Top Up will vary depending on the amount of Top Up that you wish to send to your friend or family member according to the denominations displayed on the Website. If the Top Up you send is to be received in a different currency to the currency of your credit card or debit card, an airtime conversion fee will be applied. You will also be charged a secure online processing fee on each Top Up you send through the Website. If you choose to send an optional SMS to the recipient of the Top Up, an additional message fee for this will apply.

The total amount that you will be required to pay will be displayed clearly on the Website before you are asked to confirm your transaction and proceeding with the transaction at this point is entirely optional.

The Top Up is sent instantly to the appropriate mobile phone number upon successful payment by you. We will send you a confirmation email which contains details of the Top Up sent as soon as your Top Up transaction has been successfully completed. You agree and understand that ezetop only acts on your authorisation to send Top Up and the relevant mobile operator shall be solely liable to you and the recipient of Top Up for the provision of mobile services related to the Top Up. Once the Top Up is sent to a mobile phone number, it can be used immediately therefore it cannot be refunded or removed from the phone. To stop this mistake from happening, ezetop asks you to confirm that the number you have entered is correct. Due to the nature of the Top Up service, you have no right to cancel this Agreement and request a refund under the Distance Selling Regulations, 2001. Please note that this Website limits the number of Top Ups that can be performed or the maximum value of Top Up sent over a specific time period (e.g. daily, weekly, monthly). Other limits and exclusions related to the use of this Website may be applicable. You shall be notified through the Website or by email of these additional limitations should they exist or come into existence.



7. Credit for Cheap Calls and Making Calls

To purchase international Cheap Calls credit (“Cheap Calls Credit” or “Credit”) and make international long distance calls using that Credit, you agree to comply with and undertake the provisions of this Section 7.

The Cheap Calls service is only available for users located in the United States of America.

You must purchase Credit through the Website before accessing the Cheap Calls service. To do this, you must register an Account with the Website or if you have already registered, you must log-in to your Account.

You must select “Cheap Calls” in the product section of the Website and when prompted, you will be required to insert an amount of Credit (up to a maximum of USD$100.00) that you wish to purchase. You will then proceed to payment (see Section 9 below). Upon successful payment, your Account will be issued with Cheap Calls Credit in the amount purchased and a PIN. We will send you a confirmation email which contains details of the Cheap Calls Credit purchased as soon as your transaction has been successfully completed.

The prices per minute for international long distance calls displayed on the Website are exclusive of tax and subject to change from time to time. The prices displayed vary depending on the country, region, type of telephone you are calling and whether it is during a promotional period. Please see the rates page accessible at all times on the Website for the most up-to-date information on prices. The closing date of any promotional period will be clearly displayed on the Website.

When you wish to make an international long distance call using your Credit, you can dial a local access number. The cost of this call will be charged to you by your telephone provider at their standard rate. You will be asked to select a language and to enter the PIN. You will have an opportunity to register the PIN. You will then key in the international telephone number that you wish to call.

Before you proceed with your international long distance call, you will be informed of the number of minutes of talk time for the phone number you have inputted. It is your responsibility to ensure that you have correctly inputted the phone number. Please note that the price of the call will vary depending on the country, region, type of telephone that you are calling and whether it is during a promotional period, and proceeding with your long distance call at this point is entirely optional. You will be charged in one minute increments and as your call progresses, your Credit will decrease accordingly.

No fees or charges are applied by ezetop to use the Cheap Calls service. You will only be charged when the call is answered either by a person or voice mail. However, please be aware that your telephone provider may charge you a roaming fee if you are using your device outside your country of residence or if you are calling from a payphone, a connection fee will be applied.

Any Cheap Calls Credit you hold can only be used to make international long distance calls. Intra-State and inter-State calls are not permitted. You may not use Cheap Calls Credit to contact any premium rate numbers or emergency service numbers.

You can access your purchase history at any time under the “My Account” section of the Website. You can request a copy of your call history by sending a written request to customercare@ezetop.com. This will set out details of the date, time, region, duration and cost of each call. ezetop will endeavour to provide this to you as soon as possible, and in any event within thirty (30) days of the date of your written request.

Where your Cheap Calls Credit has not changed over a period of twelve (12) consecutive months, ezetop will deduct an Account maintenance fee of USD$2.00 per month from your Account. The Account maintenance fee will continue to be deducted until either your Credit is USD$0.00 or you have reduced or increased the balance of Credit on your Account by making an international long distance call or purchasing additional Credit.

You can request a refund of any unused Cheap Calls Credit without giving a reason. To request your refund you must send a written request to customercare. For security and fraud prevention purposes, ezetop may request that you provide identification before issuing you with a refund. ezetop will endeavour to process any legitimate refund (less any promotional and/or bonus amounts) as soon as possible, and in any event within thirty (30) days of the date of your written request.

Please note that this Website limits the amount of Credit that you can purchase at any one time and the amount of Credit that you can hold in your Account. You will be automatically notified through the Website if these limits are reached. Other limits and exclusions related to the use of this Website may be applicable, you shall be notified through the Website or by email of these additional limitations should they exist or come into existence.

If you have any queries in relation to your Account please contact customercare@ezetop.com



8. Your Instructions

You shall ensure that all instructions provided to ezetop through the Website are accurate, complete and true. In particular, the mobile phone number to which any Top Up is to be credited must be correctly identified. You shall ensure that the instructions which are relayed back for confirmation are correct, accurate and true. All confirmed instructions are final and binding upon you and ezetop or its service providers shall bear no liability or consequences related to the provision of incorrect, inaccurate or false information by you. You are solely responsible for any consequences related to the failure to provide correct, accurate and true information or the failure to correct such problematic information prior to final confirmation.

9. Transactions Using Your Credit Card

You may purchase Top Up or Cheap Calls Credit using Visa, MasterCard or PayPal. Any credit card, debit card or other payment method which may be used on the Website must have a valid billing address and valid card issuing bank. We debit your card as soon as we receive a proper and complete request from you for Top Up or Cheap Calls Credit.

Upon receipt of a proper and complete request from you for Top Up, ezetop will debit the card provided and will forward an electronic request to the relevant mobile operator to provide Top Up in the amount transferred for the benefit of the pre-paid mobile phone number nominated by you.

You authorize ezetop to act upon any instruction to debit your card provided through this Website which has been transmitted using your password and/or any other authentication/identity verification process which you may require to be used in connection with this Website. ezetop is not required to undertake any additional authentication or identity verification measures other than those ezetop deems appropriate and sufficient to protect the security and maintain the proper use of this Website. All debits concluded post successful authentication or identity verification are the sole responsibility and liability of the user.

ezetop shall accept liability for the non-execution or defective execution of Top Up or Cheap Calls Credit purchased through the Website, subject to your adherence with this Agreement, the proper use of the Website as instructed by ezetop, and the absence of any misrepresentation, fraud or negligence by you. Such liability, if incurred, shall be strictly limited to the amount of the unexecuted or defective Top Up or Cheap Calls Credit.

10. Promotions

From time to time, ezetop will run promotions on the Website. These promotions will be subject to additional terms and conditions and such terms and conditions (including the closing date for any promotion) will be displayed clearly on the Website.

11. Your Obligations

The equipment and devices necessary to access the Website shall be provided and be maintained by you solely at your expense. ezetop reserves the right to modify equipment requirements as is necessary for ezetop to continue or improve the provision of Services through the Website. If you access the Website through a mobile device you may be charged by your mobile service provider for internet access on your device.

You acknowledge that compliance with this Agreement is designed to minimize the risk of unauthorised use of the Website and therefore you are required to strictly adhere to the terms and conditions of this Agreement. To the fullest extent permitted by law, you will be liable for any liability, loss, costs or damages, to ezetop or any third party as a result of your failure to adhere to this Agreement.

12. Third Party Services and Information

Some of the products and services which may be offered for sale, through the Website or through other services that ezetop may offer you may be submitted, created, provided or developed by third parties.

ezetop will not check the accuracy or completeness of the information or the suitability or quality of the products and services of the third parties. You must make your own inquiries with the relevant third party supplier directly before relying on the third party information or entering into a transaction in relation to the third party products and services referred to on this Website.

13. Termination of the Agreement

ezetop may terminate this Agreement and withdraw the use of this Website and/or the Services provided through it:

(i)     upon reasonable prior written notice to you;

(ii)     immediately upon breach by you of any of the terms and conditions of this Agreement or where there exist serious grounds for termination. As a courtesy when ezetop terminates this Agreement on these grounds ezetop shall inform the user in writing within a reasonable time post-termination;

(iii)     immediately upon your insolvency/bankruptcy or inability to pay any amounts due, whether commemorated through a legitimate formal legal petition or not, or other contractual incapacity. ezetop reserves the right to commence debt collection actions within the bounds of the law under these conditions;

(iv)     if it reasonably believes that any of the Services have been used negligently, illegally or fraudulently by you, or by a third party as a result of your negligence or recklessness;

This Agreement does not have a minimum or finite duration and will continue to be binding on the parties until it is terminated. You may terminate or cancel the Agreement at any time without reason by giving ezetop prior written notice to that effect, but without prejudice to your liability for any outstanding indebtedness on any Account or otherwise prior to the date of termination. If you exercise your right of termination, ezetop will endeavour to refund any Credit in your Account (less any promotional and/or bonus amounts) as soon as possible, and in any event within thirty (30) days of the date of your written request to customercare@ezetop.com

ezetop reserves the right to process or cancel any transactions in progress on termination of this Agreement or on suspension or withdrawal of the Services. ezetop is not responsible for any loss you may incur as a result of any transaction not being processed as part of the Services after termination of the Agreement or after any suspension or withdrawal of the Services.

14. Your contribution

Where you send ezetop any feedback, suggestions, ideas or other materials in relation to or via this Website or the Services provided, you agree that ezetop can use, reproduce, publish, modify, adapt and transmit the communication mentioned above to others free of charge and without restriction, subject to ezetop’s obligations as provided under the Privacy and Cookies Statement.

15. Variations of the Agreement

ezetop reserves the right to modify, amend or vary this Agreement for commercial or legal purposes. Any such variation shall become effective and shall be binding upon you fourteen (14) days after notice of such variation has been sent to you by any of the following means: through the post, email or by posting a message on this Website. You shall be entitled, upon receiving notice of any alteration to this Agreement, to immediately terminate the Agreement by notifying ezetop in writing but without prejudice to any rights or obligations which have arisen prior the termination date, including liability for any indebtedness on any Account or any other obligation, financial, legal or otherwise that has arisen prior to the termination date.

16. Notices

Save where expressly provided, any notice required to be given by you to ezetop in connection with this Agreement shall be given in writing and sent by email to customercare@ezetop.com or through the post addressed to Customer Care, ezetop, Brooklawn House, Shelbourne Road, Ballsbridge, Dublin 4, Ireland.

Save where expressly provided, any notice required to be given by ezetop to you in connection with the subject matter of this Agreement may be given by any of the following means: through the post or by email.

We welcome all feedback, comments and complaints about our Website and Services. Please address these to Customer Care, ezetop, Brooklawn House, Shelbourne Road, Ballsbridge, Dublin 4, Ireland or customercare@ezetop.com.

17. Links to other Websites

Access to and use of this Website is at your own risk and ezetop does not represent or warrant that the use of this Website or any materials downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection.

Some pages on this Website may contain hypertext links to websites not created or maintained by ezetop. You are hereby adequately notified and forewarned that when entering other websites via such hypertext links, the terms and conditions, benefits, and privacy protections afforded by this Website will not be applicable and you must make yourself aware of and become compliant with the requirements of those individual independently maintained websites or web-pages. ezetop is not be liable in any way for the content, availability or use of such linked websites and you agree that you may access such links entirely at your own risk.

18. Intellectual Property Rights

You may only download, use, view and display the Website (and the Intellectual Property Rights therein) solely for the purposes of using the Services and in accordance with the terms of this Agreement. Save for where otherwise specified, the Intellectual Property Rights in, and contents of, the Website are owned by ezetop or its licensors. Reproduction, copying, modification, alteration, or adaptation of part or all of the contents of the Website (including any graphics or trade marks) in any form is prohibited without ezetop’s prior consent, other than that which you are authorised by ezetop to print or download for personal, non-commercial use.

ezetop owns all Intellectual Property Rights that exist in the word “EZETOP”, “DING!” and in any accompanying logo. ezetop also owns all Intellectual Property Rights in the domain name www.ezetop.com. ezetop takes cyber-squatting very seriously. Please notify any suspected incidents to customercare@ezetop.com.

19. Data Protection

ezetop will comply with all of its obligations under applicable data protection law with regard to relevant Data in its possession relating to you. As set out in Section 5 above, the Privacy and Cookies Statement published on this Website shall apply to the use of Data relating to you and shall form part of this Agreement.

20. Suspension of Service

In the event of disruption to, or a failure, unavailability, fault or malfunction of, or connected to, any product or system used in connection with the Website or the Services, or where there is a real or potential security risk, ezetop shall be entitled, without incurring any liability to you, to temporarily suspend the relevant Services or access to this Website for such reasonable period as may be required to remedy, address or resolve the system issue. ezetop may also suspend the Website and/or Services as required for maintenance (whether emergency or planned) or upgrade work. You further agree and acknowledge that your access to the Website and/or Account and/or Services may be suspended where ezetop reasonably believes that it has been used unlawfully or fraudulently.

21. Force Majeure

ezetop shall not be liable or in breach of its obligations under this Agreement if there is any total or partial failure of performance of its duties and obligations occasioned by any act of God, fire, act of government or state or other third party, war, civil commotion, insurrection, embargo, inability to communicate with third parties for whatever reason, failure of any computer or network or settlement system, failure of or delay in any mobile phone network, prevention from or hindrance in obtaining any airtime, energy or other supplies, labour disputes of whatever nature, late or mistaken payment by an agent or any other reason (whether or not similar in kind to any of the above) beyond ezetop’s control.

22. Security, Maintenance and Availability

You agree, acknowledge and accept that electronic communications, the internet, telephone lines or SMS-based telecommunications media may not be secure and communications via such media may be intercepted by unauthorised persons or delivered incorrectly. As a consequence, ezetop cannot guarantee the privacy or confidentiality of communications via such media although it will (and shall procure that its service providers will) put in place appropriate security measures to protect these methods of communications.

From time to time it may be necessary to or desirable for security reasons, maintenance (whether emergency or planned), upgrades or other reasons to

    • make certain or all of the Services unavailable to you; and/or
    • delay implementation of any new Services; and/or
    • withdraw, replace or reissue Passwords; and/or
    • change authentication procedures or processes for accessing the Website or the Services and while we will use reasonable endeavours to minimise any inconvenience caused.

You acknowledge and agree that these events may occur and that ezetop bears no liability when such events occur. Where ezetop changes authentication procedures for accessing this Website or the Services therein, notwithstanding any other terms of this Agreement, ezetop may introduce these procedures by giving instructions to you via this Website in respect of which such procedures are being introduced.

23. Agency

You agree that you have entered into this Agreement for your own benefit and not for the benefit of another person, and that you may not subcontract or assign any of your rights or obligations under this Agreement.

24. Limited Liability

ezetop bears no responsibility for the improper, immoral, unauthorised, fraudulent or illegal use of this Website. Save as set out at Section 9 above, ezetop, its directors, employees, officers or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any direct, indirect, incidental, special, or consequential, exemplary or punitive loss or damage or any loss of income, money, data or goodwill) arising out of or in connection with your use of the Website or the Services. This does not limit in any way our liability for death or personal injury caused by our negligence or for any other matter which it would be illegal for us to exclude our liability.

No damages other than compensatory damages, strictly limited to the amount of Top Up or other value paid in relation to Services provided through this Website, where fault lies solely with ezetop shall be incurred by ezetop. No right of indemnity exists for you against ezetop.

Furthermore, ezetop will incur no independent or third party or vicarious liability in relation to the failure by you to adhere to the terms and conditions contained and referenced herein or on other related and linked independently operated websites by third parties.

You agree and acknowledge that this Website and the Services and content provided through it are provided “as is”. To the fullest extent permitted by law, ezetop makes no warranties in relation to the use and availability of this Website or the Services provided through it.

24. Governing Law

This Website and the provision of Services will be governed by the laws of Ireland. If any claim or dispute arises from your use of the Website or any Services, you agree that the courts of Ireland will have exclusive jurisdiction over all such claims or disputes, without prejudice to your rights under applicable legislation.

This Agreement and any dispute arising out of or in connection with this Agreement shall be governed by and will be construed under the laws of Ireland and the courts of Ireland shall have exclusive jurisdiction to resolve any disputes in connection with this Agreement, without prejudice to your rights under applicable legislation.

26. Severability

If, at any time, any provision of this Agreement (or any part of a provision of this Agreement) is or becomes illegal, invalid or unenforceable, that shall not affect or impair the legality, validity or enforceability of the remainder of this Agreement (including the remainder of a provision where only part thereof is or has become illegal, invalid or unenforceable).

27. Waiver

Any waiver of a breach or default of any of the provisions of this Agreement shall not be construed as a waiver of any succeeding breach of the same or other provisions, nor shall any delay or omission on ezetop’s part to exercise or avail of any right, power or privilege shall operate as a waiver of any breach or default by you.

28. Definitions

Words in bold print in this Definitions clause have the meanings respectively set under them when used in this Agreement and, where the context admits, the singular form shall include the plural form and vice versa.

Intellectual Property Rights

“Intellectual Property Rights” means all copyright, patents, trade marks, registered and unregistered design rights, rights in databases and topography rights and other intellectual property rights, all rights to bring an action for passing off, all rights to apply for protection in respect of any of the above rights and all other forms or protection of a similar nature or having equivalent or similar effect to any of these which may subsist anywhere in the world, and includes any trade marks that we have in the word “ezetop” or “ezetop.com”.

Top Up

A transfer of an amount from an Account to a mobile network operator (authorised by us from time to time) to pay for the provision of telecommunication services by that mobile network operator to a pre-paid mobile telephone effected using the Services and the Website.

29. Customer Care and Contact Information

If you have any questions about this Agreement or any complaints, we are always here to help. You can get in touch with us 24 hours a day, 365 days a year using one of the options below:

Email us: customercare@ezetop.com

Phone us: [+1 877 853 8401]

Live chat: www.ezetop.com

© ezetop 2013


Worldwide Locations

Corporate Contact Points
  • Our corporate
  • contact points
  • around the globe
Global Headquarters
  • ezetop Head Office
  • Brooklawn House,
  • Shelbourne Road,
  • Dublin 4
  • Ireland
  • Email: ireland@ezetop.com
North American Regional HQ
  • 990 Biscayne Boulevard
  • Office 603,
  • Miami FL 33132, United States
  • Email: usa@ezetop.com
Central America
Middle East Regional HQ
  • ezetop Middle East
  • Dubai Airport Freezone
  • Dubai, United Arab Emirates
  • Email: uae@ezetop.com

European Queries



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